DVD Ripper FAQ, General Questions

DVD Ripper II FAQ, General Questions

1. When I load a DVD, the default audio channel is English LPCM 2ch (0xA0). If I change it to English AC3 6ch (0x81), it changes back as soon as I start encoding. Why?
A: You may only change Title1 to AC3, so when it goes to Title2 it will resume to LPCM. You must highlight each title(Title1 and Title2), then select AC3, because each title may have different audio channel.¡¡

2. I want to get a completed file without being split, how can I do?
A: You can choose "Custom Size" or "Custom Time" in "Volume Size" combo-box and set it to a large number such as 800MB or 120Min by clicking "Settings" button to avoid the output file being split.

3. Why is the "To" input box grey when encoding segment?
A: The "To" input box of "Encode Segment" window wasn't allowed to edit when the software was designed. We're considering to let it editable because some users are confused by it. If you want a clip, please choose "Encode Segment" in File menu, then enter the beginning time and the duration of the song. For example, you want a clip from 00:20:20 to 00:35:00, you should enter From 00:20:20 and the Length is 00:14:40.

4. When I finished ripping, I just got a distorted voice. How to fix it?
A: Distorted sound is related to the lose of sound quality during compression. You also may resolve it by changing an audio track in Audio combo-box. Generally, LPCM is the best, and then AC3 2ch, AC3 6ch. Or maybe the voice when ripping is too loud, you can try to turn it down in "Settings" menu - "Input Settings" - "Audio" area - "Volume".

5. I heard hissing noise in the output file. Why?
A: Please firstly make sure the sound in the DVD are normal. Then there are two ways may resolve the problem.
1. Increase the volume in "Input Settings" window. If the ripping volume is too low and you raise it when playback, you may hear the noise.
2. Try to select other audio channels if the DVD has. The order is LPCM 2ch, AC3 2ch, LPCM, AC3. LPCM 2ch is the best choice which can ensure a good sound quality.

6. The software says "Cannot allocate memory for the temporary buffer." What can I do?
A: Please open the Settings menu - Input Settings window. There's an input box after "Save your DVD drive". Did you change the number? The default is 10MB. If you changed to a large number which exceeded your RAM, the error would appear. If you didn't change any settings, please increase your virtual memory to have a try. Right-click "My computer" and select "Properties". In "Advanced" panel, click "Settings" button of "Performance" area. At the bottom of "Advanced" panel, click "Change" button to change the virtual memory.

7. What is CSS? Why does the software say "Cannot find DeCSS key"?
A: CSS is an encryption/encoding method which is used in DVD. The target of CSS is to protect DVD from being copy. DeCSS is the method used to decrypt these DVDs. So when the software decode a DVD, it need a DeCSS key. Without it, the software cannot rip the DVD. We have found Bingo! DVD Ripper cannot find the key from a few DVDs. If you like, you can tell me the title of the DVD so that we can try to get it to test. Most of DVDs can be ripped normally.

8. My DVD drive cannot play DVD after installing Bingo! DVD Ripper? What's wrong?
A: Bingo! DVD Ripper automatically installs the new version of ASPI driver (4.71.2) when installing. If your software DVD player doesn't support the new version of ASPI, it won't work. You don't have to uninstall Bingo! DVD Ripper, just need to reinstall your software DVD player or burning software to restore ASPI.

9.What is an ASPI driver?
A: An ASPI driver is required for DVD ripping. Windows 95 or 98 comes with the ASPI manager pre-installed, while NT does not. To tell if you have an ASPI manager installed, look for a file called WNASPI32.DLL in your Windows system directory (c:\windows\system or c:\winnt\system32 are common locations).If Bingo! DVD Ripper is unable to find the ASPI driver ,you can download a ASPI driver from here

10.Can not read from XXXXX.vob,why?
A: This problem is causeed by the copy protection of your dvd disc.to unlock the dvd disc you can select "use aspi driver to access dvd driver" in the misc tag of settings dialog.please visit http://www.dvdtox.com/dvdtodivx.htm for details. You can also use dvd player software to unlock,power dvd will do the job ,just play the DVD with PowerDVD and run Bingo! dvd ripper the "Can not read..." problem will go away.

11.Force 24hz error
A: Sometimes,Bingo! dvd ripper will prompt a error windows saying something like force 24hz error,this error may caused by dvd disc,currently only video disc is supportted and audio disc is not .

12.What can I do with Bingo DVD Ripper II?
A: Bingo! DVD Ripper IIis a powerful and easy to use tool for backuping your DVD movies.with Bingo! DVD Ripper you are able to convert DVDs to VCD(MPEG1),SVCD(MPEG2),AVI,and Divx(MPEG4) formats

13.How to report bugs?
A: Please email any bugs or suggestions to comments@bingodvdripper.com.

14.What is the system requirement?
A: Win95/98/NT/Me/2000/XP(win XP is recommended)
Adaptec's ASPI driver for win32 (version 4.71 is recommended).
DVD-ROM .
500Mhz or better CPU
128M or more RAM.
Divx 4.x

15.How much is Bingo! DVD Ripper II?
A: The price for exlink monitor is US$34.95 per license. Multi-User license please contact sales@dvdtox.com

16.How to buy?
A: Please click here for detail.

17.Is online order secure?
A: Yes, it is 100% secure.

18.What happens after I send in the order?
A: Normally, you will receive your registration information within 72 hours after sending the online order form. If you do not receive your registration information within 72 hours, or you have lost the registration email, please contact us at support@bingodvdripper.com. We will be glad to help you.

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